THE ENGLISH PORCH COMPANY 
0345 222 0155
Q&A 


YOUR QUESTIONS ANSWERED 
Choosing a porch design
You can select one of our standard porch designs which you feel would complement your home, or contact us for advice. We have a lot of experience in helping customers choose a porch and we are always happy to guide you. If you have a porch style in mind which is not one of our standard designs, or you are looking to replace an existing porch, you can send us a picture and we will be able to provide a quotation for a similar design.

What's included in a porch kit
Each porch kit includes all the timber elements that make up the porch frame, including posts, side frame, front cross beam, roof rafters, decorative brackets, facia mouldings, temporary rafter battens and softwood or hardwood plugs to cover any visible screw fixing holes. We also include an assembly fixing kit, post base plates where applicable and full instructions. To assist you or your builder to assemble and install the porch, you should retain the manufacturing drawing we send to you for your approval before we begin production. Please note, we do not supply wall fixing bolts as these should be purchased by the customer after having taken advice from their builder, or fixing supplier as to the most appropriate fixing to suit the construction of their property.

How will your porch be delivered 
Our porches are delivered in a protective crate or protective pallet by a national carrier, anywhere which can be reached by a large delivery vehicle. Your order must be signed for and will be delivered on a weekday day convenient to you, however, we are unable to pre-book a timed slot. The crate will be offloaded by pump truck from a vehicle with a tail lift. The crate will be moved as close to your desired location as possible, but it is not possible to move the crate over uneven, or rough ground. If your delivery location could pose problems, or may result in the crate being offloaded in a dangerous, or inconvenient position, please let us know when placing you order and we can discuss with you the options for unloading. For tall or oversized porches which cannot be offloaded by pump truck, you will need to make arrangements to have two people on hand to assist the driver to unpack and offload the porch components and crate by hand, when the vehicle arrives.

Will you require planning permission
The installation of a porch may be subject to planning permission. We are unable to offer advice in respect of planning matters which might apply to your particular installation and we recommend that you contact your local planning authority to ascertain if you require planning permission, or building regulations before placing an order for one of our products.

Do you need to prepare a step, or base for the porch
Our porch frames and kits can be installed onto an existing slab, step, dwarf wall or base. Whether you have an existing base, or are constructing a new base, it is important that this is solid and will not sink. When ordering your porch, we will ask you for information about the base, including dimensions, this will enable us to take the size into account when preparing our manufacturing drawing.

Can we make a porch to fit your property
Every porch is manufactured to order so you can be confident that we can supply a porch to suit each customer's individual requirements. All we require are a few photographs of the building and some basic dimensions etc. This information can be found on the 'Get a Quote' page in the menu above.

How long will it take to produce your porch 
The process from first enquiry through to delivery can take as little as 5 weeks. However, a typical order usually takes 8 - 10 weeks from the first enquiry as we go through a process of discussion, drawings and customer approvals before manufacture.

What timbers are our porches manufactured in
Our porch kits are manufactured from sustainably sourced timbers. Options include joinery grade softwood and hardwood, including green oak and cedar.

Will you be able to assemble and install the porch yourself
We design and manufacture our porch frames and porch kits to ensure they are easy to assemble and install by a competent DIY homeowner, or builder. Each porch is generally supplied part assembled, along with an assembly fixing kit, full instructions and manufacturing drawing.  It is important that you consider carefully your level of ability when deciding whether to carry out the installation yourself. The installation does require the lifting of heavy items, the use of power tools and also working on ladders, or trestles. If you are not experienced in such work, or have any concerns, we recommend that you ask a qualified, or capable company or individual to carry out the work. If you are ideally loooking for a complete installation service, or are in any doubt about the installation, please call us.

A note about our assembly instructions
We have all experienced the frustration caused by incomprehensible Assembly Instructions. For this reason, we have gone to added lengths to make our instructions as clear as possible. Do not be intimidated by the detail, it is simply intended to make the assembly process as clear and straightforward as possible for your or your carpenter.

What will your quote include
For porches which will be painted, our quotes include a price for an all softwood porch, plus option for hardwood posts. For a green oak porch all components will be in oak, including oak fixing dowel. We try to include everything and our price will only change if there is a meaningful change in size, design, or materials after quoting. Finally, we also include the delivery cost as a separate item as some customers prefer to arrange their own collection. After receiving your quote, if you are unclear about anything, please call us for an explanation.

Will you be able to contact us for advice
We pride ourselves on the high level of customer service we provide and encourage all prospective customers to ask as many questions as they like. Once you have placed an order, we will keep you updated throughout the process, including full support for you and your builder once your porch arrives.

How can you decorate your porch
Our porch kits are delivered unfinished, but have been prepared ready for final sanding and finishing by the customer. Our porches can be painted or stained and we would recommend each customer seeks professional advice to ensure a suitable product is used. If the porch is stained, customers should note that this method of finishing will not obscure knots, fixing positions, or natural imperfections in the timber. Once you have decided on your preferred finish, we can offer you further advice. For cedar and oak based porches, customers' are made aware that if left unfinished, the colour will fade to a silver grey. Green oak porches will fade over time to a silver grey but can be treated after the oak has dried out. PLEASE NOTE, GREEN OAK WILL RELEASE TANINS WHICH MAY CAUSE STAINING TO BRICKWORK AND PAVING.

When to decorate your porch
Untreated timber will deteriorate quickly if left to the elements. This may result in swelling, cracking and twisting. We advise customers' that they should treat their porch or wooden product within one week from receipt to protect it even if they are unable to install the porch within one week. If this is not possible, or convenient, the porch components must be stored undercover in a dry location. Please note however that if the porch is delivered during a period of high humidity, the components may show signs of cracking. This is the natural process the timber is going through to aclimatise to its location and any cracks will not affect the integrity of the porch. Once the porch has setteld, any cracks can be filled with a suitable grade of filler before finishing. Please see our terms & conditions which make further reference to this matter and the storage of timber components.

Timber characteristics
Every piece of timber we use on our porches, whether softwood, oak or Sapele will be different. Some will have more knots than others and some may be slightly rougher and some will have higher humidity levels than others. These are all normal features of a natural product, designed for exterior structures. Unlike our other designs, the Yeovil green oak porch has a sawn finish, meaning you will be able to see the marks made by the teeth of the blade and you will find that some areas have surface blackening which is caused by oxidation when the metal tools come in contact with the oak during manufacture. In addition, we do not trim the oak on all sides, as a result you may find that some pieces have a silvered colour. This is the finish and colour your porch will turn after it has been installed and has weathered. You can rejuvenate the finish and remove black tool marks by using oxalic acid, which is readily available through online resellers and is simple to use.

Copyright
We have invested a great deal of time creating our designs which are protected under copyright laws. Whilst we are flattered that people may wish to copy our designs, please avoid making this mistake as we will enforce our rights of product protection.


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